Manish Walia, Business Head-Industrial Automation Solutions, Delta Electronics India Pvt. Ltd.
At Delta, our main concern is to ensure the well-being of our employees, customers and channel partners. So, when the lockdown was announced we first made sure that all our key touchpoints and their families were safe. That being said, we are committed to ensure business continuity and are leveraging technology between internal teams to stay connected. Further, we are also extending the same platforms, such as Skype, that we are using internally to connect with our customers and channel partners. We are still connected and collaborating internationally with our principals and business units in Taiwan and factory in China.
Yes, of course just as with other businesses, the work on the ground in terms of deliveries and face to-face meeting with customers has been hampered. However, we are focusing on business planning and relooking at some strategies in light of COVID-19 crisis. Also, we are giving a big push on training, which sometimes goes on to 5- 6 hours a day. We are conducting training sessions not only for our internal teams but also for our channel partners and end customers.
Some of our customers are into essential services and we at Delta our doing our bit to support them in providing uninterrupted service during these challenging times. To ensure that any issues or challenges they face are addressed in a timely manner, we have made sure that some of our key service personnel have passes to travel to our warehouse or service centres and get the spare/equipment delivered, if required. Similarly, we are ensuring uninterrupted service for our process automation customers. Our operation manuals and other literature is already available online to assist our customers. Also, our call centers and customer service support numbers continue to be functional as usual.
Being an Industrial Automation Solutions company, we at Delta have several products, such as SMPS, PLC, HMI, Motion Products and others that can be used for the production of fast-track ventilators to meet urgent medical equipment requirements arising out of the COVID-19 crisis. We are in discussion with customers who are involved in mass manufacturing of masks, ventilators, sanitizing tunnels etc. With our wide range of Industrial Automation Solutions products, we at Delta are well-equipped to empower manufacturers to innovate and enable rapid response for fighting the coronavirus pandemic.
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