Bosch Power Tools India, one of the world’s leading manufacturer of power tools for construction, woodworking and metalworking industry,has launched its ‘Service on Wheels’ – a first-of-its-kind service initiative in India in association with its partners to visit users.The Bosch ‘Service on Wheels’ has been conceptualized to demonstrate the uncompromised and unparalleled Best-in-Class service experience at our users’ doorstep coupled with a focus to reduce downtime. Two vans were unveiled at the event in Bangalore today by Henning von Boxberg, President of the Bosch Power Tools GmbH.
The services provided by the van include repair, training, routine maintenance, product demonstration, among others.Additional advantages of the ‘Service on Wheels’ are pro-motion of genuine Bosch parts and assured quality service by their skilled and trained technicians. Besides providing fast professional service to customers, these vans will help in enhancing productivity and improving brand visibility for Bosch Power Tools.
Currently, Bosch has over 450 authorised service centres in the country and plans to expand more service centres in the upcountry markets.Besides availability and affordability, service is one of the fundamental factors identified for success, and is deeply committed to create service as a key differentiator. Bosch has a large and stable service network, supported by strong processes, and manpower skilled by trained professionals in the country. This year,Bosch has taken a number of initiatives to bring in a new level of professionalism, setting new benchmarks in the industry.
Speaking on the occasion,Henning von Boxberg, President of the Bosch Power Tools GmbH,said,“The sale of each product marks the beginning of a new relationship for our users with us. The‘Service on Wheels’ initiative ensures that our relationships are strengthened at every touch point.The launch of the ‘Service on Wheels’ underlines this commitment and builds on our reputation for exceptional service. These vans will cater on ground service or onsite service particularly to ensure our users’ productivity.”
Commenting on the launch, Panish PK, Regional Sales Director and Business Head – India and SAARC – Bosch Power Tools said, “We are in the process of making after sales service a very painless experience to their customers in terms of repair and warranty. Our focus is to provide quality service and repair the tool at the fastest possible with genuine spares. With this, we are empowering every customer of Bosch to experience Bosch’s trusted quality service in the hand of experts. This would help us further strengthen the trust of our customer in Bosch.”
About Power Tools:
The Robert Bosch Power Tools GmbH, a division of the Bosch Group, is one of the world’s leading providers for power tools, power tool accessories and measuring tools. In 2016, its roughly 20,000 associates generated sales of 4.5 billion euros, about 85 percent of which outside of Germany. With brands such as Bosch and Dremel, the division stands for customer focus and great engineering progress. The core success factors are innovative strength and pace of innovation. The division generated about one third of its sales in 2017 with products that have been on the market for less than two years. In 2017, Bosch Power Tools will again launch more than 100 new products onto the German market in its four business segments power tools, accessories, measuring tools and garden tools.
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