Nicolas Correa S.A. is one of the leading suppliers of machines to the railway, aerospace, machine tools, energy and defence sectors. The company recently celebrated its 10 successful years of business in India at its Pune branch. On the side-lines of the event, Machine Tools World got the opportunity to interact with the group’s president Mr. Nicolas Correa, who talks about the company’s journey in India in the last decade, evolving demands of Indian customers and future plans. Excerpts:
Q. In over last 10 years of your existence in India, have you noticed any changes in the expectations and demands of your customers in India.
Yes, definitely. Indian customers have increased their level of requirements particularly in the areas of quality and after service. They are getting more and more quality conscious.
We, at Nicolas Correa, are committed to meet the quality requirements for our customers globally. We give complete application support to our customers as we consider that our job does not end just by delivering the machine. Our aim is to support our customers with applications to ensure that they can get the optimum and desired result through their use of the machine.
Q. Which sectors are you catering in India? Are you noticing demand emerging from any new industry or segment?
We are catering to very different areas in the country. We are selling to the railway and energy sector, job shops, capital equipment companies and many more.
In terms of emerging sectors, the situation in Indian market is comparable to the rest of the world. Key areas like renewable energy is gaining a lot of traction. The motor car industry is in a kind of revolution, which is attracting major investment. Some other sectors like wind energy are booming in various parts of the world and it will soon come to India.
Q. How important is India market for your company? What is your future growth plan?
When I first visited India, it had a population of 600 million people. Since then, India has not only doubled its population but has developed immensely. We see huge opportunities in this growing country and are investing with a long-term vision.
Our future plan is to be stable and to continue to work professionally and ensure customer satisfaction. Over the years, we have grown step-by-step in the country. Looking ahead, we intend to continue to be stable and grow steadily, while keeping customer satisfaction at the core. We hope to be here for many years and contribute in a small way to the evolution of this great country.
Q. Has the slowdown affected your business? What are your strategies for 2020?
It is true that the market conditions are challenging as compared to last year. Yes, there is a slow down as compared to the number of enquiries earlier. However, now it seems new enquires are coming.
Our main philosophy is to keep close to our customers. Their satisfaction is the basis of our relationship. We never sell the machine and forget our customers; we make solid partnership with them. Our after-sale services and application support are the key differentiator for our customers, which helps them maximize their investment. For instance, we noted that repairing the heads of milling-machines is a big issue for our customers. Hence, to ensure proper repair in assured time, we have recently started a head repair center in the country.
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For more information,
Website: www.nicolascorrea.com
